Contact Center Operations Admin
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About The Position
The Call Center Operations Admin position at Collegiate Admission & Retention Solutions (CARS) is a vital role that supports the operational efficiency of our call center team. CARS is dedicated to enhancing student outcomes and improving administrative processes for colleges and universities through innovative solutions. The successful candidate will be responsible for a variety of administrative and clerical tasks that are essential for the smooth functioning of the call center operations. This includes scheduling for call center agents, managing timecards, and generating reports that are crucial for both internal and external stakeholders. The role requires a proactive individual who can demonstrate initiative and dependability while maintaining a strong work ethic. In this position, the Call Center Operations Admin will be tasked with maintaining accurate records, responding to team inquiries, and assisting with special projects that align with the company's goals. The ideal candidate will possess excellent organizational and time management skills, enabling them to handle multiple tasks efficiently. Strong communication skills are essential, as the role involves building relationships with team members and clients, ensuring that inquiries are addressed promptly and professionally. The ability to work independently as well as collaboratively within a team is crucial, as is the capacity to adapt to changing circumstances while maintaining professionalism. Additionally, familiarity with data collection, reporting, and program evaluation will be beneficial, as the role involves reviewing and formatting spreadsheets and client reports. The Call Center Operations Admin will also need to be comfortable functioning in an automated work environment, utilizing various computer systems and communication tools effectively. This full-time position offers a competitive hourly wage and requires a commitment to working during standard business hours, with occasional weekend availability as needed.
