We are seeking a dedicated individual to respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will provide information regarding our products and services, demonstrating knowledge, active listening, adaptability to multiple systems, and engagement methods to ensure an optimal member experience and customer service. You will also perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs, and/or other accounts, and advise members on other products and services that may fit their needs.