Contact Center Member Service Representative

OE Federal Credit Union•Modesto, CA

39d•$17 - $25

About The Position

Join the Best “UNION” Credit Union Around! In 1964, OE Federal Credit Union opened its doors to serve union members with a simple goal of providing a better alternative to banks. A credit union is more than a financial institution. We are a community, a family. Our teams are our greatest asset, we are energetic, dynamic, and passionate about assisting our members with financial wellness. Built on a foundation of union pride, OE Federal is a 1.5 billion company and the country’s largest labor-based credit union serving more than 115,000 members nationwide! Our People Make the Difference! Are you looking to take on a dynamic and challenging role? OE Federal is seeking to hire a Contact Center Member Service Representative! Your Purpose You will be responsible for developing, expanding and maintaining the credit union’s relationship with members by gaining an understanding of their financial needs, cross-selling products and services that address those needs and providing a high-quality service experience.

Requirements

High School Diploma/ GED required.
Excellent interpersonal, verbal and written communication skills required.
Proficiency with Microsoft Office products, proficiency in Microsoft Excel is a plus

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Accept a large volume of inbound member phone calls on a daily basis.
Actively engage members and establish a high-quality service environment by having a courteous and helpful attitude.
Educate and cross-sell members on the credit union’s product and service offerings that can help them meet and exceed their financial needs.
Promptly process member transaction requests on deposit accounts, consumer and mortgage loans, debit and credit cards.
Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally.
Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions.
Perform other related duties as assigned.

Benefits

Medical, dental and vision benefits that cover the employee, spouse and dependents
Retiree medical benefits
A defined benefit Pension Plan with 100% employer contributions of $3.50/hour
$10,000 Life Insurance
$5,000 Accidental Death and Dismemberment
11 ½ Paid Holidays per year
17 days of Paid Time Off (PTO) to start
Annual Performance Bonus Program – Up to 5% of employee’s annual base paid on December 15th of each year
A 401(k) plan
OE Federal Membership for you and your family
Employee loan discounts
Casual dress code