Contact Center Manager
About The Position
Spectrum Healthcare Resources (SHR) has a potential opportunity for a Contact Center Supervisor with the Veteran's Experience Office (VEO). What You’ll Do Supervise and support a team of 100 Contact Center Agents and 5 Senior Agents (approximately 13 staff per supervisor). Provide coaching, mentoring, and reinforcement of training to help staff deliver exceptional customer service. Actively participate in workload balancing and process improvements to enhance overall contact center performance. Collaborate with clients, leadership, and peers to ensure operational excellence. Respond positively to management requests and contribute ideas to improve efficiency and the Veteran experience.
Requirements
- Bachelor’s degree (BA/BS) required.
- Minimum 2 years of experience as a contact center supervisor and 4 years of call center experience.
- Strong leadership, problem-solving, and communication skills.
- Ability to motivate teams, foster collaboration, and drive results.
- Must reside within 50 miles of Reno, NV.
Responsibilities
- Supervise and support a team of 100 Contact Center Agents and 5 Senior Agents (approximately 13 staff per supervisor).
- Provide coaching, mentoring, and reinforcement of training to help staff deliver exceptional customer service.
- Actively participate in workload balancing and process improvements to enhance overall contact center performance.
- Collaborate with clients, leadership, and peers to ensure operational excellence.
- Respond positively to management requests and contribute ideas to improve efficiency and the Veteran experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
