Contact Center Manager - Business Contact Center
NTT DATA•Chicago, IL
245d
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About The Position
We are currently seeking a Contact Center Manager - Business Contact Center to join our team in Chicago, Illinois (US-IL), United States (US). We seek an experienced Contact Center Manager with a demonstrated understanding of customer service and contact center management tools and processes (e.g. ACD, Digital, ITSM tools, CRM applications, Reporting, etc.). This person will oversee contact center operations ensuring high levels of customer satisfaction and fulfillment of client needs, champions the success of all performance and SLA goals and fosters a quality driven culture.
