Contact Center Enterprise Architect
UnitedHealth Group•Minneapolis, MN
406d•Remote
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About The Position
The Contact Center Enterprise Architect will develop and implement a long-term architectural strategy for contact center capabilities, ensuring alignment with business objectives and enhancing customer experience. This role requires a strong background in healthcare and regulatory environments, as well as expertise in AI/ML technologies. The architect will work collaboratively across teams to drive innovation, optimize costs, and mentor junior architects, all while staying current with industry trends.
