Contact Center Customer Service Representative

Mister Sparky of Mid America • Lowell, AR

95d

About The Position

We’re hiring a Customer Service Representative (CSR) to join our Customer Care Department in Lowell, AR. This full-time, in-office role plays a vital part in supporting daily operations in a fast-paced contact center environment. You'll interact with customers, technicians, dispatchers, and managers to schedule appointments, resolve concerns, and ensure daily scheduling runs smoothly. If you're detail-oriented, organized, and enjoy helping people—this is a great opportunity for you.

Requirements

• Strong verbal and written communication skills
• Basic computer skills and ability to learn new software (training provided)
• Excellent attention to detail and time management
• Friendly, dependable, and team-oriented attitude
• Reliable attendance and punctuality
• Ability to work nights, weekends, and holidays as required
• Must pass a background check and drug screening

Nice To Haves

• Previous experience in customer service, dispatch, or call center roles
• Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
• Experience working in a fast-paced, high-call-volume environment

Responsibilities

• Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
• Ensure all daily appointments are properly scheduled and confirmed
• Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
• Resolve customer concerns professionally and escalate issues when necessary
• Accurately enter and update information in dispatching/scheduling software
• Manage multiple tasks and stay organized in a busy, fast-paced environment

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time