Contact Center Customer Service Representative (Onsite)- Covington, LA

Hancock Whitney Bank • Covington, LA

423d

About The Position

The Contact Center Customer Service Representative is responsible for providing exceptional client service support to business and retail clients. This role involves utilizing various digital tools to assist clients with inquiries, ensuring they feel valued and appreciated while delivering Five Star Service through multiple communication channels including email, chat, phone, and social media.

Requirements

• High school diploma or GED.
• 1+ year experience in a high client contact environment dealing with customer resolution, preferably in Contact Center or Banking.

Nice To Haves

• Experience in a banking environment.
• Familiarity with digital banking tools.

Responsibilities

• Provides Five Star service to clients and technical assistance for Online Banking, Mobile, text banking, and e-pay.
• Supports Debit and ATM transactions, including dispute handling and reporting/replacing lost or stolen cards.
• Identifies client financial needs and recommends appropriate financial services or products, gaining customer agreement to refer to a Digital Banking team.
• Supports client servicing for deposits and loans.
• Conducts research on general banking items such as check and statement imaging, 1099/tax information, and encoding errors.
• Completes financial transactions including transfers between accounts, payments on loans, and initiates scheduled transfers.
• Recommends appropriate problem resolution or department for further assistance regarding client inquiries to enhance the client experience.
• Performs other duties and special projects as assigned by Senior Management.

Benefits

• Opportunities for career growth and development.
• A supportive work environment that values integrity and teamwork.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees