Contact Center Customer Experience Specialist

US Bank

297d • $20 - $22

About The Position

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. This position provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. It involves researching and resolving problems and errors which may include those related to fraud support and internet operations. The role requires obtaining a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures. The employee acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Requirements

• High school diploma or equivalent.
• Typically at least 18 months of customer service or related experience.

Nice To Haves

• Effective problem-solving and negotiation skills.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Proven time management skills and ability to multitask.
• Experience interacting positively with unsatisfied customers.
• Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies.
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications.

Responsibilities

• Respond to telephone or email inquiries, requests, and problems.
• Research and resolve problems and errors related to fraud support and internet operations.
• Obtain thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems, and procedures.
• Act as a liaison between customers and various U.S. Bank departments to resolve complex customer or technology issues.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED