Contact Center Business Intelligence Analyst
Lowe's•Mooresville, NC
438d•$58,100 - $96,900
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About The Position
The Contact Center Business Intelligence Analyst at Lowe's is responsible for analyzing customer experience trends and interaction quality using various data tools and methodologies. This role involves collaborating with cross-functional teams to identify and address performance gaps, providing actionable insights to business leaders, and supporting continuous improvement initiatives within the contact center operations.
