Contact Center Branch Manager

Bridge Credit Union•Powell, OH

About The Position

Responsible for directing and administering the operational efforts for the branch. Directs Contact Center activity to meet established goals for service, sales, productivity and quality of work. Directly responsible for goals for Contact Center development aligned with overall Credit Union strategy. Ensures established policies and procedures are followed. Oversees provision of a full range of services to members and prospective members. Ensures members are promptly and professionally served. Responsible for the development of new business relationships with prospective members and prospective businesses. Trains, directs, and supervises branch staff.

Requirements

Three to five years similar or related experience
Strong organizational and managerial skills
Experience in contact center management preferred
Knowledge of credit union services and products
Understanding of related legal and regulatory requirements
Understand of sales and promotion techniques
Familiarity with credit union branch functions, policies and procedures
Excellent communication skills, both written and verbal
Detail-oriented and conscientious
Able to prioritize tasks effectively
Honest and ethical

Nice To Haves

Previous relevant experience preferred

Responsibilities

Directing and administering the operational efforts for the branch
Directs Contact Center activity to meet established goals for service, sales, productivity and quality of work
Responsible for goals for Contact Center development aligned with overall Credit Union strategy
Ensuring established policies and procedures are followed
Overseeing provision of a full range of services to members and prospective members
Ensuring members are promptly and professionally served
Responsible for the development of new business relationships with prospective members and prospective businesses
Training, directing, and supervising branch staff