Contact Center Associate

First Financial Corporation Indiana•Terre Haute, IN

49d•Onsite

About The Position

If you are a client-focused professional who enjoys assisting clients with their banking needs in a fast-paced environment, our Contact Center Associate role could be a great fit! You'll be the first point of contact for clients, helping with everything from loan payments to debit card questions and online banking support. Each call is a chance to help someone and uncover what they truly need-this role is perfect for someone who is curious, tech-savvy, and enjoys solving puzzles. If you love variety, working on a collaborative team, and making a difference with each call, apply today!

Requirements

High school diploma or equivalent.
Minimum 1 year of experience customer service.
Ability to adapt quickly in a fast-paced environment.
Detail-oriented with excellent problem-solving skills.
Comfort with technology and navigating multiple computer systems.
Strong problem-solving skills with a knack for figuring things out independently.
Clear and confident written and verbal communication skills.
Patience and empathy to support a wide range of client needs; AS400 experience is preferred.
Team mindset with the flexibility to shift gears and support others.
Willingness to learn and grow your knowledge across banking services
Ability to work occasional weekends and extended hours.
Ability to commute to the primary work location and occasionally to other work locations within driving distance.
Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
Ability to review information and details at close range (within a few feet).

Nice To Haves

Bank teller experience with a knowledge of retail banking products and services is preferred.
AS400 experience is preferred.

Responsibilities

Support Clients: Answer account-specific questions about deposits, balances, and transactions with clarity and professionalism.
Solve Problems: Identify root issues, ask effective questions, and guide clients toward the right solutions-even when they're unsure what they need.
Assist Digitally: Help clients log in, navigate online banking, and resolve debit card issues.
Manage Loan Inquiries: Provide answers about loan balances, payments, and internal transfers between accounts.
Navigate Systems: Use internal tools and resources efficiently to find information and resolve concerns.
Resolve Issues First-Time: Aim to fully resolve client needs in a single interaction whenever possible.
Communicate Clearly: Maintain a calm and confident tone, especially in escalated situations, and de-escalate with empathy.
Adapt Quickly: Thrive in a fast-paced environment where each client interaction is unique.
Continuously Learn: Benefit from a thorough and ongoing training experience guided by talented bankers.

Benefits

Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
Growth Opportunities: Tuition assistance and professional development programs.
A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

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