Contact Center Associate I - Telemarketing

Innovative Blood Resources • Saint Paul, MN

7d • $18 • Hybrid

About The Position

This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations.
Schedule: Tuesday - Saturday, Tues - Fri 9:00am - 6:30pm and Sat 9am - 1pm
Hybrid: Mostly remote work, however the initial 1-2 weeks of training is in office at St. Paul location. Employees must be within traveling distance of Memorial Blood Centers St. Paul office to go to the office for required department meetings and trainings.

Requirements

• High School Diploma or Equivalent
• Minimum 1 year experience in telemarketing and/or customer service
• Ability to organize and prioritize
• Basic computer, typing skills, and math skills
• Excellent interpersonal communication skills
• Accurate oral and written communication skills
• Persuasive sales skills and problem solving skills
• Ability to work independently and meet deadlines
• Willingness to follow direction

Nice To Haves

• Customer service training experience preferred

Responsibilities

• Recruiting for Whole Blood Donations:
• Calls appropriate donors based on inventory needs
• Understands minimum requirements for donor recruitment and donor deferral guidelines
• Uses assertive communication to secure appointments
• Participates in programs to increase donor base. Includes cold calling to bring in new donors, lapsed donor and frequency campaigns
• Meets individual and team goals to complete a minimum number of appointments and dials per hour
• Determines what is appropriate donation process with each call
• Meets individual and team goals to complete a minimum number of appointments and dials per hour
• Reminder Calls
• Data Entry
• Scheduling/ Canceling and rescheduling donor appointments
• Maintains accurate donor files and fills out appropriate forms
• Must be able to navigate a computer quickly moving between web brower tabs, Outlook, Microsoft Word, and Excel

Benefits

• IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED