Contact Center Associate - Authorizations Agent - 100% Remote

Frontdoor • Lansing, MI

398d • $35,360 - $35,360 • Remote

About The Position

The Contact Center Associate - Authorizations Agent role at Frontdoor involves reviewing contracts to determine coverage for home repair and maintenance services. The position requires negotiation with contractors regarding pricing and informing customers about non-covered claims. This is a full-time remote position with specific shifts and responsibilities focused on customer service and conflict resolution.

Requirements

• High school diploma or GED required.
• 1-3 years of customer service experience and/or training required.
• Knowledge of how to read a contract.
• Knowledge of business unit policies and procedures.
• Customer service and conflict resolution skills.
• Negotiation skills.
• Computer skills (Microsoft Word, Excel, Outlook).
• Attention to detail.
• Ability to multi-task.
• Ability to adapt to a fast-paced environment.
• Must have internet access with minimum 4.6Mbps upload/download speeds.
• Ability to be on video call as required during working hours.

Nice To Haves

• Highly skilled in mathematics.
• Strong deductive reasoning skills.
• Effective communication skills.

Responsibilities

• Authorize repair/replacement of covered systems or appliances.
• Negotiate pricing with contractors.
• Inform customers of non-covered claims when applicable.
• Provide necessary follow-up.

Benefits

• Medical insurance
• Pharmacy insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Weight loss programs
• Smoking cessation programs
• 401(k) matching
• Employee stock purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED