Contact Center, Analyst

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details. The Operations Client Services department is seeking a Client Service professional. The ideal candidate is passionate about customer service and is committed to creating outstanding client experiences. The role involves a mixture of telephone, web form, and email inquiries, which may be wide-ranging in scope. The Client Service Representative will be expected to connect inquiries with the appropriate line of business contact(s) internally and maintain a superior level of customer service. Additionally, the Client Service Representative will also participate in other work-streams, such as Operational Process Improvements, and Technology Product Management, in order to ensure our client service offering remains an industry leader, and in the best position to service our clients. The Client Service Representative will report directly into the Vice President of Operations Client Services.