Contact Center AI Developer

Cognizant Technology Solutions • Bridgewater Township, NJ

86d • $64,000 - $102,000 • Hybrid

About The Position

We're seeking a forward-thinking Contact Center AI Developer to design and deliver intelligent customer experience solutions using Google Cloud technologies. In this role, you'll build and integrate cutting-edge contact center workflows powered by Google CCAI, Dialogflow, and Generative AI. You'll collaborate with cross-functional teams to develop scalable, secure, and high-performing systems that transform how businesses engage with their customers. If you're passionate about conversational AI, cloud innovation, and building impactful solutions, we'd love to meet you.

Requirements

• Up to 5 years of software development experience, including hands-on work with Google Contact Center AI (CCAI), Google CES, and GCP services.
• Strong proficiency in Python programming.
• Experience with Google Dialogflow (CX and ES).
• Experience with Google Cloud Platform (Cloud Functions, Firestore, Vertex AI, Cloud Storage).
• Experience with LangGraph, LangChain, and LLMs.
• Experience with Agentic AI and Generative AI Model Context Protocol (MCP).
• Experience with custom integrations with CRM systems such as Salesforce, ServiceNow.
• Ability to quickly learn and adopt new GCP services.
• Solid understanding of Google Cloud architecture and best practices.
• Exposure to contact center development and integration.
• Familiarity with Agile development and DevOps practices.
• Strong communication and problem-solving skills.

Nice To Haves

• Google Cloud certifications (e.g., Professional Cloud Developer, Professional Cloud Architect).
• Experience with CI/CD tools and automation.
• Knowledge of voice/chat bot development and conversational AI.
• Understanding of data privacy and compliance in contact center environments.

Responsibilities

• Design and implement contact center solutions using Google CCAI and Google CES.
• Develop and integrate GCP services such as Cloud Functions, Firestore, Vertex AI, and Cloud Storage.
• Build intelligent workflows leveraging Agentic AI, Generative AI, and Large Language Models (LLMs).
• Collaborate with stakeholders to gather requirements and deliver high-quality solutions.
• Write clean, efficient, and testable code using Python.
• Ensure solutions meet performance, scalability, and security standards.
• Participate in Agile ceremonies, code reviews, and mentoring activities.
• Contribute to continuous improvement and innovation within the team.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services