At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Job Description: Contact Center AI & Machine Learning Automation Job Title: Contact Center AI & Machine Learning Business Analyst Location: Richardson, TX, Palo Alto, CA, Seattle, WA, Tampa, FL, About Us: GEICO provides exceptional customer service through innovative solutions and operational excellence. We are seeking talented and experienced Senior/Lead Contact Center AI & Machine Learning Analysts to join our team and drive our contact center operational excellence and automation initiatives. Position Summary: The Contact Center AI & Machine Learning Automation Analyst will play a pivotal role in transforming our sales, service and claims call center operations by leveraging RPA, AI and Machine Learning capabilities to enhance customer experience. This individual will identify, test, measure, monitor and optimize automation solutions in the contact center to increase operational efficiency and effectiveness. The ideal candidate will have a strong background in call center automation capabilities, proficiency in contact center AI tools implementation and application, measurement and optimization.