Contact Center Agent-Statesboro

Morris Bank•Statesboro, GA

3d•Onsite

About The Position

A Contact Center Agent is responsible for representing Morris Bank internally and externally in a professional manner always. Each Agent will be responsible for processing inbound calls while delivering a Code BLUE quality customer contact experience. Each call requires accuracy, focus and a sincere desire to be able to help our customers. The expectation would be to always communicate effectively during interactions leading to a positive professional experience that builds trust and deepens our commitment to the communities we serve.

Requirements

High School Diploma or equivalent
One to two years of similar or related experience
General knowledge of bank operations, policies, and procedures
Basic knowledge of Morris Bank products and services
Adaptive to new technology to be able to assist with electronic banking
Strong attention to detail, effective communication skills to be able to convey complex issues simply, patience, good judgement, and pleasant phone voice
Perform excellent oral & written communication skills which include the ability to use proper grammar and spelling while conveying a friendly, helpful demeanor
Knowledge of Software applications: Windows, Microsoft Word, Excel, Internet Explorer
Must be a team player
General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred.

Responsibilities

Process inbound calls for multiple account types while demonstrating and adhering to product knowledge, bank policy and privacy guidelines
Flexible & Positive Attitude
Provide support regarding electronic delivery channels
Promote and actively pursue opportunities to establish new relationships and expand existing relationships via education of bank products and services
Serve as a HELP desk in the areas of Deposit Operations, Customer Service, Loan Department, and IT Department
Identify and recommend solutions to resolve customer issues. When appropriate, refer customers to specific department specialists
Timely follow up on all maintenance and research transactions
Comply with all Federal and State Banking laws and regulations
Assist with debit card transactions and initiate fraud processes
Performs other duties as assigned by management.