Contact Center Agent

Alterra•Enumclaw, WA

4d•$20 - $21•Onsite

About The Position

Contact Center Agents will specialize in assisting and exciting guests about our resort and help to plan and book all their winter and summer needs. Contact Center agents will answer all inquiries regarding products and services including lift access, rentals, lessons and more. Inquiries will come through various channels, including Nice CXOne a web-based telephony system, and email.

Requirements

Handle guest questions and escalations appropriately.
Previous direct experience with reservations/sales and customer service.
Professional communication skills mandatory.
Proficient computer and interpersonal skills a must.
Position requires a mature, dependable, flexible, team-oriented person who is able to stay calm under pressure.
Self-motivated, sales-oriented person a must.
Mathematical skill to assist with calculations for complex sale transactions
Must be available for varied shifts and days of the week

Responsibilities

Deal with guest and employee escalations in a professional manner.
Thorough understanding of all products and services available.
Will present accurate, detailed information about product offerings.
Provide general information about Crystal Mountain and Alterra Mountain Company and the destinations via the telephone, email, or chat.
Technical skills and an understanding of Inntopia, AMP, and the ability to perform basic math calculations, as well as experience with Microsoft Office Suite and Work Day for scheduling and timeclock functions.
Candidates should have a proven record of being able to communicate well, manage well under pressure, make logical decisions, problem solve, be resourceful and able to multitask.
Handle contacts as required by business needs.
Other duties as assigned.

Benefits

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment