Contact Center Agent

Washington Radiology•Washington, DC

3d•Onsite

About The Position

Looking to elevate your career? Join us! Work Location: 3022 Williams Dr. Ste 104, Fairfax, VA 22031 Work Hours: Full-Time, 40 hours weekly, Monday-Friday, 8:30am-5:00pm Department Highlights: Patient-Focused Team Cohesive and Friendly Environment Supportive and Encouraging Atmosphere A Day in the Life of a Patient Service Representative: Provide services and support for the following areas: Understands, promotes and demonstrates the Washington Radiology Way Greet patients in a professional and friendly manner; Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information; Explain forms to patients and assist with form completion, via paper or tablet, as necessary; Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality; Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary; Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary; Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests; Schedule and reschedule patients as necessary; Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report; Participate in front office training to stay abreast of front office policy and procedures Why Washington Radiology? A Great Place to Work for the fourth year in a row! Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits. Qualifications At Washington Radiology, our service-based culture is reflected in our day-to-day interactions that are warm and welcoming and delivered with care, compassion and clinical expertise. Our commitment to excellence can be seen across every level of our organization, beginning with our team members and extending to the patients, families, and physicians we serve. For more than 70 years, Washington Radiology has set the standard for medical imaging care. If you would like to join a dynamic team dedicated to best-in-class quality and service excellence, we would like to speak with you.

Requirements

High diploma or equivalent required
Zero to one year's experience in a fast-paced customer service-oriented employment required
Types at least 30 - 40 wpm and strong computer skills
Strong verbal communication and listening skills
Energetic and flexible
Customer service skills
Must be able to multi-task with various computer programs/applications
Exhibits sound judgment and is adaptable and flexible to patient needs
Strong spelling and grammar skills
Well organized and detail oriented
Must be able to work in a fast pace environment that consists of repetitive work

Nice To Haves

College coursework preferred
Contact center and healthcare experience preferred
Scheduling experience preferred
Bilingual (English/Spanish) a plus

Responsibilities

Understands, promotes and demonstrates the Washington Radiology Way
Greet patients in a professional and friendly manner
Completely and accurately register patients including: input of demographic and insurance information into our RIS (Radiology Information System) and verifying accuracy of existing information
Explain forms to patients and assist with form completion, via paper or tablet, as necessary
Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality
Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary
Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary
Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests
Schedule and reschedule patients as necessary
Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report
Participate in front office training to stay abreast of front office policy and procedures