Contact Center Agent - Call Center

Salud Family Health•Frederick, CO

12d•$19 - $21

About The Position

We are looking for a Contact Center Agent to join our family. As a Contact Center Agent with Salud, similar to a Call Center, you will be responsible for answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual. Contact Center Agents at Salud approach his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change while adhering to the spirit of the SALUD mission statement.

Requirements

Graduation from High School or equivalent required
One year of general office and or Call Center experience required
No licensure or certification is needed to be hired, although Contact Center Agents must become credentialed through the Salud Career Ladders program in the time frame specified by Salud
Knowledge of multi-line phones
Ability to determine an emergency situation and take appropriate action
Sensitivity to indigent and ethnic minority communities
Effective written or oral communication skills

Nice To Haves

Bilingual (English-Spanish) is preferred

Responsibilities

answering all incoming telephone calls
scheduling appointments
directing them to the appropriate department or individual

Benefits

$19 to $21 per hour
Monday to Friday – Available 8 am to 5 pm
Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels)
Low employee premiums, especially given rich benefits
$25 Primary Care Physician and Specialist Co-pays (in-network)
Low deductibles and co-insurance
Free provider visits and services at all Salud facilities
Preferred prescription pricing at Salud pharmacies
Dental PPO plan
Includes Employee Discounts at All Salud Dental Facilities
Vision
Generous vacation accrual
10 Paid Holidays per year (includes 2 Floating Holidays and paid Birthday)
Up to 8 Paid accrued Sick Days per year
Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible.
403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings.
Flexible Spending Accounts
Basic Life and AD&D
Supplemental Life and AD&D
Short-Term & Long-Term Disability
Accident & Critical Illness Insurance
Employee Assistance Program