Contact Center Agent (On-site in West Des Moines)
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About The Position
The Contact Center Agent I position at Velera is a vital role that involves providing exceptional service to Credit Union employees and members. The agent will utilize their knowledge of Velera's organization and products to address inquiries effectively and courteously. This role requires a commitment to meeting performance targets and fulfilling the necessary requirements for career advancement within the company. The position operates on a schedule from 12:30 PM to 9 PM on weekdays and 10:30 AM to 7 PM on weekends, emphasizing the importance of flexibility in working hours. As a Contact Center Agent I, the individual will be responsible for handling incoming calls from members, navigating various tools and resources to resolve inquiries efficiently. Maintaining a high level of service is crucial, as is the ability to remain composed and professional in challenging situations. The agent will also be expected to foster productive relationships with team members and promote a positive image of Velera Call Centers. Continuous learning is a key aspect of this role, with participation in product and procedure training through classroom sessions, on-the-job training, and self-study of available manuals and resources to enhance product knowledge.
