Contact Center Agent I

Community West Credit Union•Kentwood, MI

just now•Hybrid

About The Position

Join the Community West Family! At Community West Credit Union, we believe in people helping people. For over 50 years, we’ve proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better. If you’re looking for a place where your work truly matters—and where you’re supported, valued, and encouraged to grow—your next career step is right here! We don’t just offer a job; we offer a workplace you can be proud of: Exceptional Benefits: 401(k) eligibility at 90 days Generous PTO starting in your first year Casual, comfortable dress code Healthy work/life balance Investment in growth opportunities Opportunities for a hybrid work schedule after training Role Responsibilities: As a Contact Center Agent I, you will provide prompt and courteous support to members by assisting with a variety of service requests. You’ll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include: Respond to member inquiries promptly, professionally, and in line with established policies and security procedures. Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings. Research account issues and resolve documentation errors, escalating more complex matters when needed. Assist with completing forms, wires, account updates, and applications. Knowledge & Skills: You don’t need a banking background—just curiosity, care, and the willingness to learn. We’ll teach you the rest. High school diploma or GED Communicates clearly, respectfully, and professionally Comfortable with using a computer, Word, and Excel Strong attention to detail Organizational skills Ability to multi-task A member-first mindset Work Environment: Schedule: Monday through Friday, 8:30am – 5pm EST. While performing the duties of this job, the employee regularly works in a hybrid work setting. Ready to Make a Difference? Be part of a team that supports you, celebrates your growth, and makes a real impact in your community. Apply today and grow with Community West! Only complete application will be considered.

Requirements

High school diploma or GED
Communicates clearly, respectfully, and professionally
Comfortable with using a computer, Word, and Excel
Strong attention to detail
Organizational skills
Ability to multi-task
A member-first mindset

Responsibilities

Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.
Research account issues and resolve documentation errors, escalating more complex matters when needed.
Assist with completing forms, wires, account updates, and applications.