Contact Center Agent - Bilingual (Spanish)
About The Position
Join our team as a Bilingual Call Center Agent at IHMVCU! We are member-focused and dedicated to providing exceptional service and fostering financial well-being for our community. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of Position: The Bilingual Call Center Agent will provide outstanding support to our members in both English and Spanish through phone communications, be a problem solver, manages multiple tasks and adheres to policies and procedures to enhance member satisfaction. Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. Move Up your career at IHMVCU with this great opportunity!
Requirements
- Strong ability to assess member needs with understanding, patience and compassion.
- Proficient in relevant computer applications.
- Ability to handle multiple tasks efficiently, such as taking calls while updating records.
- Educate members on financial tools; accurately and efficiently apply policies and procedures.
- Reliable and Motivated to help others.
- Professional Bilingual skills in Spanish and English.
Responsibilities
- Build deep, long term relationships to help our members along their financial journey.
- In a high energy, empowered atmosphere we provide exceptional service through phone, email and chat functions.
- Each day the goal is to listen, understand and take quick action to exceed the member's expectations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
