Contact Center Agent - Bilingual (Spanish)
About The Position
Join our team as a Bilingual Call Center Agent at IHMVCU! We are member-focused and dedicated to providing exceptional service and fostering financial well-being for our community. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of Position: The Bilingual Call Center Agent will provide outstanding support to our members in both English and Spanish through phone communications, be a problem solver, manages multiple tasks and adheres to policies and procedures to enhance member satisfaction.
Requirements
- Strong ability to assess member needs with understanding, patience and compassion.
- Proficient in relevant computer applications.
- Ability to handle multiple tasks efficiently, such as taking calls while updating records.
- Educate members on financial tools; accurately and efficiently apply policies and procedures.
- Reliable and Motivated to help others.
- Professional Bilingual skills in Spanish and English.
Responsibilities
- Build deep, long term relationships to help our members along their financial journey.
- In a high energy, empowered atmosphere we provide exceptional service through phone, email and chat functions.
- Each day the goal is to listen, understand and take quick action to exceed the member's expectations.
- Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
101-250 employees
