Contact Center Agent - Assoc
About The Position
This is an onsite position in a hybrid technology based/live agent contact center for Dentistry at the University of Texas-San Antonio. This is a fast-paced environment, and the ideal candidate will be able to navigate a state-of-the-art technology-based call center platform and electronic health record. The ability to provide outstanding customer service and creative problem solving, while managing inbound/outbound patient inquiries and requests under direct supervision is necessary. Initial and ongoing training is required of all active agents. Previous service excellence experience within the contact center space is preferred but not required. Spanish language proficiency is desirable, but not required.
Requirements
- Ability to provide outstanding customer service
- Ability to provide creative problem solving
- Ability to manage inbound/outbound patient inquiries and requests under direct supervision
- Initial and ongoing training is required of all active agents
Nice To Haves
- Previous service excellence experience within the contact center space
- Spanish language proficiency
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
