At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This position is responsible for monitoring the daily performance of outbound call delivery, with a specific focus on Credit Card and Consumer Vehicle Lending. Outbound Call Delivery contributes to lowering delinquencies, reducing losses, and maximizing outbound calling contacts across all lines of business. Key responsibilities of this role include but are not limited to: Execution of calling strategies, designed by the Outbound Calling Optimization team, to provide a constant workload of accounts for the frontline unit associates. Prepare the proper segment of accounts from the system of record to send to Genesys for calling, maintaining compliance requirements, and reacting quickly to campaign needs. Responsible for setting filters for all outbound calling, switching local ANI functionality on and off, delivering virtual messages to selected customers, and uploading ad-hoc interactive messaging workloads. Complete daily, weekly, and monthly reporting requirements. Process agent skilling requests from the Frontline Unit OSLs. A Consumer Systems Analyst will monitor outbound callable volume, and coordinate staff movements through the day to achieve daily and monthly targets. Analysts should understand prioritization of inbound, outbound, and callback work allocation. This position requires frequent interaction with leadership and business support partners. This person is part of a team responsible for the day-to-day identification and troubleshooting of system access and production impediments. May assist in designing and implementing of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Administrators have full working knowledge of an operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 1 or more years of experience.