Consumer Support Technician III (Clerical Support) - Intake and Assessment Riverside

Inland Regional Center • Riverside, CA

297d • $19 - $27

About The Position

Under general supervision of the Program Manager - Intake and Assessment perform secretarial responsibilities related to processing applicants for Notice of Actions and reactivation. Assist the Intake Coordinators in facilitating expeditious eligibility by gathering records, making copies, and scheduling appointments. As a support role to the Intake administrative staff, the position requires good work habits including regular attendance and punctuality. Has no supervisory responsibility.

Requirements

• High school diploma or equivalent.
• One year of clerical work, including data entry of alpha numeric data and processing a heavy volume of documents.
• Knowledge of office practices and procedures including business correspondence, filing, and operation of office business machines.
• Ability to handle change well and be flexible and adaptable.
• Ability to perform clerical work involving independent judgment, accuracy, and speed.
• Ability to spell correctly and make simple arithmetical computations.
• Ability to follow oral and written directions.
• Good verbal and written communication skills.
• Ability to learn and follow complex office procedures and policies.
• Ability to file in office systems.
• Ability to transcribe from voice recorded dictation.
• Ability to establish and maintain cooperative and effective working relationships.
• Ability to type accurately (45 wpm).
• May be required to be bilingual.

Responsibilities

• Process all incoming intake applications for the assigned county.
• Answer questions about application status and reactivations.
• Return all phone calls promptly regarding intake inquiries.
• Assure that consumers' rights and dignity are maintained in the provision of services.
• Process applicants for Notice of Actions when determined ineligible and notify the Program Manager and CST III with reactivation requests.
• Assist the Intake Coordinators in facilitating expeditious eligibility by gathering records, making copies, and scheduling appointments.
• Fill out appropriate referral information paperwork completely and accurately.
• Complete Title 19 notes on all work activity in the ATLAS program.
• Review intake applications for completeness and accuracy and contact applicants to request needed documents.
• Enter data into Uniform ATLAS program, Fiscal System (UFS), SANDIS case management system, and Spectra-Soft.
• Act as backup for Consumer Intake Coordinators.
• Keep the administrative calendar updated along with coworkers.
• Keep Program Manager informed of pending work and problems.
• Handle change and be flexible and adaptable in dealing with interruptions.
• Perform as a member of a team, answering questions and sharing expertise.
• Comply with the Agency's Personnel Policies and Procedures.
• Maintain an adequate skill level in interpersonal and community relationships.
• Communicate effectively with families and consumers utilizing the agency's intake process.
• Give public and employees general procedural information related to the Intake process.
• Use equipment appropriately and keep it in good repair.
• Update knowledge through readings and briefings.
• Organize travel efficiently and drive to other offices/locations as needed.
• Perform different or additional work as needed or assigned.

Benefits

• $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing.
• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: High school or GED