Consumer Support Technician 3 - Intake and Assessment San Bernardino

Inland Regional Center•San Bernardino, CA

16h•$20 - $28•Hybrid

About The Position

Under general supervision of the Program Manager - Intake and Assessment perform secretarial responsibilities related to processing applicants for Notice of Actions and reactivation. Assist the Intake Coordinators and Senior Consumer Service Coordinators in facilitating expeditious eligibility by gathering records, making copies, scheduling appointments, distributing cases, requesting case assignments, and following up with families regarding the status of their case . As a support role to the Intake administrative staff, the position requires good work habits including regular attendance and punctuality. Has no supervisory responsibility. HOURLY RANGE: $19.7748 - $27.8251 per hour SIGN-ON BONUS! $250 sign-on bonus after the completion of 90 days of employment at IRC with work performance in good standing. $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing. Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name. This incentive is only available for new employees. Rehires are not eligible for the sign-on bonuses. GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS: To view our benefits package and employee perks, please click HERE.

Requirements

High school diploma or equivalent.
One year of clerical work, including data entry of alpha numeric data and processing a heavy volume of documents for permanent records.
Knowledge of office practices and procedures including business correspondence, filing, and operation of office business machines.
Ability to perform clerical work involving independent judgment, accuracy and speed.
Ability to spell correctly and make simple arithmetical computations.
Ability to follow oral and written directions.
Ability to learn and follow complex office procedures and policies.
Ability to file in office systems.
Ability to transcribe from voice recorded dictation.
Ability to type accurately (45 wpm).
Good verbal and written communication skills.

Nice To Haves

Bilingual preferred.

Responsibilities

Process all incoming intake applications for the assigned county.
Answer questions about application status, and reactivations.
Return all phone calls promptly regarding Process applicants for Notice of Actions when applicant is determined ineligible and give notice to demographic area Program Manager and Consumer Support Technician (CST 3) with reactivation request.
Assist the Intake Coordinators and Senior Consumer Service Coordinators in facilitating expeditious eligibility by gathering records, making copies, scheduling appointments, distributing cases, requesting case assignments, and following up with families regarding the status of their case.
Take or relay information related to intake inquiries.
Call people to update or verify information.
Assist people in finding material or information.
Direct people or transfer calls to requested office or Fill out appropriate referral information paperwork completely and accurately.
Complete Title 19 notes on all work activity in the ATLAS program.
Complete all necessary paperwork, reports, etc. on a timely Ability to transcribe from voice recorded dictation.
Review intake applications for completeness and accuracy and contact applicant to request needed documents to expedite eligibility process.
Process vendor reports and Purchase of Service (POS) for services rendered.
Enter data into Uniform ATLAS program, Fiscal System (UFS), SANDIS case management system, and Spectra-Soft.
Act as backup for Consumer Intake Coordinators and Assist in keeping the administrative calendar updated along with coworkers.
Assure that consumers’ rights and dignity are maintained in the provision of Keep Program Manager informed of pending work, work in progress and problems Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new Work cooperatively and effectively with others.
Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the Comply with and ensure program compliance with agency’s Personnel Policies and Procedures.
Maintain an adequate skill level in interpersonal and community relationships.
Communicate effectively with the families and consumers utilizing the agency’s intake Give the public and employees general procedural information related to the Intake process, as well as any necessary forms.
Use office equipment appropriately and report the need for any repairs.
Keep work area neat and orderly.
Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan and Workplace Violence Prevention Plan.
Ability to handle a hybrid work environment consisting of working in the office and remotely at home while maintaining work productivity and efficiency; communicate via telephone calls, video conference calls, emails, and chat rooms.
Maintain good attendance and punctuality.
Good verbal and written communication skills.
Update knowledge through readings, briefings, and Attend training sessions as required.
Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules and Perform unit assignments on a rotation basis or as Perform different or additional work as assigned.