Consumer Success Representative

News • Scottsdale, AZ

122d • $16 - $24

About The Position

As a Consumer Success Representative at Realtor.com, you will play a crucial role in shaping the customer journey at a leading real estate platform. This position requires a hybrid of customer service and sales effectiveness skills to drive outcomes and assist consumers through the early stages of the home buying or selling process. You will be responsible for making over 300 outbound and inbound calls daily, identifying clients' real estate transaction needs, and providing superior service and resolution. The role requires a collaborative team atmosphere and the ability to work independently, with scheduling flexibility for late evening or weekend hours.

Requirements

• Welcome challenges and possess a competitive spirit to win in performance metrics.
• Ability to overcome objections with exceptional conflict resolution skills.
• Demonstrate customer service excellence to ensure customer satisfaction.
• Confident communicator skilled in negotiation and persuasion.
• Customer-focused with an interest in relationship management.
• Self-motivated, ambitious, driven, and goal-oriented.
• Punctual and reliable with attendance.
• Ability to learn new skills and tasks quickly.
• Thrive in an open, transparent environment with feedback and coaching.
• Organized, independent, resourceful, and diligent.
• Tech-savvy with experience using Email, VOIP, Zoom, Google Hangouts, and Excel.
• Sufficient internet connection for 8-10 hours of use.
• Interest in real estate and real estate lead generation.

Nice To Haves

• Fluency in an additional language, preferably Spanish.

Responsibilities

• Represent realtor.com in a professional manner through phone, email, and text message communication.
• Make 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs.
• Provide superior service and resolution to clients.
• Work collaboratively in a team atmosphere and independently.
• Determine the needs of clients through effective problem-solving, listening, and questioning skills.
• Make successful connections between consumers and real estate professionals.
• Maintain scheduling flexibility for late evening or weekend shifts.

Benefits

• On-target earning of $24.08 per hour, including a base pay of $16 per hour plus variable commissions.
• One-time bonus of $1,000 after 91 days if attendance requirements are met.
• Medical, Vision, Dental, Disability, and Life Insurance.
• Flexible Time Off and 13 Paid Holidays.
• 8 hours of paid Volunteer Time off.
• Immediate eligibility into Company 401(k) plan with 3.5% company match.
• Tuition Reimbursement program.
• 1:1 personalized Financial Planning Sessions.
• Student Debt Retirement Savings Match program.
• Free snacks and refreshments in each office location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Number of Employees: 5,001-10,000 employees