Consumer Servicing Specialist I

GESA CREDIT UNION•Richland, WA

11h•$17 - $26•Onsite

About The Position

Under the general supervision of the Consumer Loan Servicing Manager/Team Leader, or their designee, the Consumer Servicing Specialist I provides superior service, assists members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. This position will be responsible to ensure compliance with applicable federal and state laws, regulations, and guidelines.

Requirements

Must have a minimum of a high school diploma.
One (1) to five (5) year business work experience or secondary education degree or certification.
Support all internal members and co-workers, requests for assistance courteously, respectfully and professionally. Assume all are working in the best interest of the organization.
Some travel is required to complete credit union training and/or fulfill duties.
Display and maintain courtesy, tact, and diplomacy with current and potential members, peers, and staff.
Ability to organize, prioritize and respond simultaneously to multiple tasks and requests.
Ability to promote and participate in a cohesive team environment.
Ability to effectively communicate ideas and information, both orally and in writing.
Ability to professionally interact with members and coworkers at all times.

Responsibilities

Process and approve loan extensions, modifications, and requests for due date changes in a timely manner.
Administer the release of perfected documents on paid-in-full loans within timeframe assigned.
Follow up on outstanding titles to ensure perfection of lien in timely manner, according to the guidelines under the federal and state laws.
Process all member requests for changes to perfected titles on file.
Prepare and process Home Equity LOC/HEIR loan payoff quotes and process the transactions and reconveyances that follow.
Facilitate the filing of all claims and all claim proceeds related to a total loss situation on all titled collateral.
Process all debt protection claims, life, disability, and involuntary unemployment per guidelines.
Research and respond to all Consumer Loan related credit disputes both electronic and Service Desk requests.
Maintain any Automated DNA applications related to consumer loan maintenance, such as CPI, SKIP and Paid Ahead loans, and work the accompanying exception reports.
Research, verify and correct (as needed) any erroneous or inaccurate loan information in the core operating system.
Maintain consumer loan accounts in our core system by reviewing daily, weekly and monthly core reports as assigned. Making any necessary corrections when issues are found.
Process and respond to Service Desk Requests in adherence to the Service Standard.
Participate in system software testing as it relates to Consumer Loan Servicing functionality as scheduled by the Consumer Loan Servicing Manager/Team Leader.
Support all internal and external members’ requests for assistance in a courteous, respectful and professional manner.
Maintain current knowledge of Credit Union philosophy, products and services. Comply with all Credit Union policies and procedures regarding assignments and responsibilities.
Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities. Demonstrate compliance with all State and Federal banking regulations, including the BSA.
Attend credit union training sessions, conferences, or seminars as approved by supervisor.
Speaks clearly and persuasively in positive or negative situations. Listens, probes for understanding and seeks clarification. Responds well to questions.
Must demonstrate use of excellent written and oral communication skills. Ability to effectively present information to members and other employees of the Credit Union.
Display flexibility and responsiveness while providing the highest quality of service to internal and external members.
Continuously keep supervisor informed of member and work concerns, as well as assignment timeframes. Completes task on time or notifies appropriate person with an alternate plan.
Proficiently operate standard office equipment, computer programs, lending programs, MS Office, Excel, Outlook and all other related software programs.
Display leadership values such as mutual respect, trust and dignity, and act in the best interest of the Credit Union. Lead by example by displaying solid ethics and integrity at all times.
Control risk in all assigned areas and perform duties in a safe and sound manner.
Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism.
Maintain a dependable record of attendance and timeliness.