Consumer Services Coordinator - Bilingual (ARM) - Job #989

North County Regional • Los Angeles, CA

84d • $26 - $37

About The Position

The position involves providing information, advocacy, and service arrangement for consumers and families. Responsibilities include participation in the development of program plans for individuals, monitoring and evaluating these plans, and revising them as necessary. The role requires identifying and coordinating services for individuals and their families, documenting and completing forms and reports in accordance with regulations and NLACRC policies and procedures, and serving as an advocate for individuals served by community agencies. Additionally, the position involves scheduling and attending interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. The candidate will identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect, and must be comfortable working in underserved and non-traditional office settings to meet community needs. The role also includes rotating officer-of-the-day duties with other Service Coordinators, assisting co-workers with special projects and unique situations, providing case-coverage as needed, and offering emergency on-call services when required.

Requirements

• Bachelor’s degree in psychology, social work, sociology, or related human services field.
• At least two years of related experience.
• A Master’s degree in a related subject may be substituted for experience.
• Understanding of family systems and appreciation for person-centered planning and thinking.
• Knowledge of intellectual and developmental disabilities.
• Good organizational skills.
• Demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team.
• Excellent verbal and written communication skills.
• Proficiency with MS Word and MS Outlook.
• Valid California Driver’s License and reliable transportation, or acceptable substitute.
• Bilingual Spanish may be required depending upon position.

Responsibilities

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect.
• Comfort working in underserved and non-traditional office settings to meet community needs.
• Rotate officer-of-the-day duties with other Service Coordinators.
• Assist co-workers with special projects and unique situations.
• Provide case-coverage as needed.
• Provide emergency on-call services when required.

Benefits

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
• Pre-Tax Flexible Spending Account for eligible health care expenses.
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees.
• No cost Vision plan for employees and eligible dependents.
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan.
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b).
• Participate in the Public Service Loan Forgiveness program.
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time.
• Holidays – NLACRC offers 12 paid holidays throughout the year.
• Most positions are offered a hybrid – remote option.

What This Job Offers

• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees