Consumer Service Operations Representative

Humana • Louisville, KY

13d • $40,000 - $52,300 • Hybrid

About The Position

Become a part of our caring community and help us put health first The Consumer Service Operations Representative represents the Dual Eligible Outreach Department by taking inbound calls to members and/or providers regarding a variety of issues. The Consumer Service Operations Representative performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. The Consumer Service Operations Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Typically works on semi-routine assignments. Build a Career That Makes a Difference Are you looking to build a meaningful career , not just find another job? We’re seeking motivated, purpose-driven professionals who are passionate about helping others. As a Consumer Service Operations Representative , you’ll play a vital role in connecting our members with state and federal programs that support their health and well-being. This is more than a call center role—it’s a chance to grow your career while making a real impact. What You’ll Do Engage with members over the phone to assess eligibility for programs like the Medicare Savings Program. Collect and input personal and financial information into multiple systems with accuracy and efficiency. Identify additional resources to support members’ needs, such as food assistance or medication cost savings. Educate and empower members to take advantage of benefits that improve their quality of life. Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence. What Success Looks Like You’re a strong communicator who listens with empathy and responds with clarity. You thrive in a fast-paced environment and can multitask across systems and conversations. You’re committed to continuous learning and see this role as a stepping stone in your career journey. You take pride in helping others and find purpose in service.

Requirements

• 2+ years of customer service experience, including data entry.
• Strong verbal, written, and listening skills.
• Comfortable navigating multiple systems and learning new technology.
• Proficient in Microsoft Outlook and Word.
• Adaptable and open to change in a dynamic environment.

Nice To Haves

• Bilingual English/Spanish.
• Associate’s or Bachelor’s degree.
• Experience in healthcare or social services.
• Previous inbound/outbound call center experience.

Responsibilities

• Engage with members over the phone to assess eligibility for programs like the Medicare Savings Program.
• Collect and input personal and financial information into multiple systems with accuracy and efficiency.
• Identify additional resources to support members’ needs, such as food assistance or medication cost savings.
• Educate and empower members to take advantage of benefits that improve their quality of life.
• Collaborate with a supportive team and contribute to a culture of compassion, service, and excellence.

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees