Consumer Service Manager (Fairfax, VA)

GE Appliances • Fairfax, VA

444d • Remote

About The Position

The Senior Consumer Service Manager at GE Appliances is responsible for leading a team of approximately 28 appliance repair technicians across Northern Virginia and Fairfax, VA. This role involves managing team performance, coaching employees, and ensuring that service objectives are met. The position requires frequent travel for meetings, training, and audits, while also allowing for remote work.

Requirements

• Bachelor's Degree or seven years of equivalent work experience.
• Minimum of seven years of work experience.
• At least two years of supervisory experience.
• Experience managing a Profit and Loss center or similar.
• Ability to travel up to 50%.
• Excellent interpersonal, communication, teamwork, and facilitation skills.
• Strong business acumen.

Nice To Haves

• Experience managing a remote workforce.
• High level of personal accountability.
• Proven track record of achieving results and goals.
• Basic knowledge of Microsoft Office.
• Previous GE Appliances Factory Service or other appliance service experience.
• Supervisory experience managing at least 20 employees.
• Experience managing approximately $3 million in costs.

Responsibilities

• Effectively manage, coach, and develop a dispersed workforce of appliance repair technicians.
• Motivate employees to meet daily targets and hold them accountable for performance.
• Review metrics and customer feedback to create action plans for performance improvement.
• Coach employees on handling difficult conversations and situations.
• Conduct regularly recurring team meetings with employees.
• Utilize problem-solving and conflict-resolution skills effectively.
• Manage profits and losses for assigned areas.
• Ensure compliance with safety programs and training.

Benefits

• Flexible work arrangements.
• Diversity and inclusion initiatives.
• Opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: Bachelor's degree