Consumer Sales Representative-Retail

TDS Telecom•Bend, OR

2d•$18 - $26•Onsite

About The Position

You’ll start by getting logged into the systems before unlocking the store doors, then depending on the store traffic, you’ll initiate your day by welcoming customers either in person or over the phone. During customer interactions, your primary focus is to address their initial inquiries with a positive demeanor, displaying empathy when necessary. These interactions will include a variety of what a customer is looking for, including questions about new or existing services, troubleshooting issues or inquires about our fiber construction. You will be expected to utilize the provided tools effectively to retain customers and boost revenue by promoting additional services. (Do you think you have what it takes to earn a spot on the 5 – day Elite Seller trip to a tropical destination?) While daily tasks may vary, you will generally spend more time on call then assisting customers in person at the store. If you are considering jobs like Customer Service Representative, Retail Associate, Retail Sales Associate, Retail Team Member, or Retail Sales Representative, then this career move would be a great fit! At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Requirements

1+ years’ experience in a sales or customer service role
2+ years' computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

Nice To Haves

Experience in a fast-paced environment managing multiple tasks
Experience working with detailed data
Ability to meet or exceed sales goals
Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
Ability to handle a high volume of phone calls in a structured, contact center environment
Understanding of the telecommunication industry
Understanding of telecommunication products and services
Excellent interpersonal communication skills (i.e., verbal, written, listening)
Problem solving skills (i.e. customer complaints, competitive issues)
Successful completion of classroom training will be required
Demonstrated success in a competitive sales environment
Able to Work Overtime with Advance Notice
Ability to Work shift with ending time of 8:00 p.m. CST and a potential Saturday rotation
Experience working with escalated customer issues and problem resolution both over the phone and face to face.

Responsibilities

Deliver Sales & Retention Results through Providing Exceptional Customer Service: Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions.
Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn.
Works to ask lifestyle questions and promote services to fulfill customer needs.
Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
Moves/Adds/Changes/Disconnect Inquiries: Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries.
The Consumer Sales Representative-Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
Resolves construction related issues in specific markets by creating and completing Triage tickets.
Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals.
Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs
Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
Special Projects as assigned by Supervisor

Benefits

Medical, Dental, Vision coverage starting on day 1 of employment!
Excellent 401k plan (100% matching on 3%, 40% matching on 2%)
3 weeks of vacation and 2 weeks of sick time per year! 5 weeks of PTO!
Discounts on TDS services
Tuition assistance after working with TDS for 1 year
Opportunity to earn a spot on our 5-day Elite Seller trip to a tropical destination!
$175 additional payments during the first 2 months of employment.
Life Insurance
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short-Term & Long-Term Disability
Paid Volunteer Time