Consumer Sales Operations Lead (Starlink)

SpaceX • Hawthorne, CA

276d • $75,000 - $115,000

About The Position

SpaceX was founded under the belief that a future with humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Consumer Sales Operations Lead will act as the primary point of contact for a portfolio of Retailers and Distributors, responsible for long-term retention and growth of the relationship and revenue. This role involves building relationships to identify requirements and manage expectations, delivering impeccable service to distributors and retailers, and working closely with various teams to manage orders, delivery timelines, invoices, payments, and credits. The lead will also identify and implement process and system enhancements to improve operations and scale the business.

Requirements

• Bachelor's degree in engineering or business; OR high school diploma or equivalency certificate and 2+ years of professional experience.
• 2+ years of consulting or project management experience OR 2+ years experience in a customer facing role.

Nice To Haves

• Knowledge or experience in retail or distribution and sales operations.
• Experience managing multiple projects and delivering under tight timelines and resource constraints.
• Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer.
• Technical knowledge of Starlink or telecommunications.
• Demonstrated ability to capture feedback from retail channel partners and turn them into actionable, smart improvements.
• Excellent written and verbal communication skills, including ability to craft and present professional presentations.
• Excellent empathy, active listening, and resiliency skills.
• Ability to read contract documents and discern requirements and deliverables.

Responsibilities

• Act as the primary point of contact for a portfolio of Retailers and Distributors.
• Responsible for long-term retention/growth of the relationship and revenue.
• Build relationships to identify requirements and manage expectations.
• Deliver impeccable service to distributors and retailers, including efficient acknowledgement and resolution of issues.
• Work closely with distributors, retailers, production planning, sales, and logistics to create and manage orders, delivery timelines, invoices, e-invoices, payments and credits.
• Act as an extreme owner of assigned distributors and retailers to realize forecasted revenue on or ahead of schedule, identifying and successfully aligning on payment schedules and risks.
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the retail channel operations and scale the business.

Benefits

• Pay range: Consumer Sales Operations Lead/Level I: $75,000.00 - $95,000.00/per year
• Pay range: Consumer Sales Operations Lead/Level II: $90,000.00 - $115,000.00/per year
• Long-term incentives, in the form of company stock, stock options, or long-term cash awards
• Potential discretionary bonuses
• Ability to purchase additional stock at a discount through an Employee Stock Purchase Plan
• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• Accrue 3 weeks of paid vacation
• Eligible for 10 or more paid holidays per year
• Accrue paid sick leave pursuant to Company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree