Consumer Research Data Manager

Curion • Clark, NJ

2d • $90,000 - $115,000

About The Position

The Consumer Research Data Manager is responsible for maintaining, managing and elevating the consumer research program executed through the client’s offsite research panels. The primary focus of the role is to guide the offsite testing program and staff and to work with the client lead and cross-functional partners to ensure first-class planning and execution of research studies as well as the growth of the consumer database. The Manager must understand and develop the consumer research program, maintain lasting, trust-based relationships with clients and ensure client satisfaction through meeting their research objectives and needs. The Manager will be proactive, consultative and be responsible for consumer database growth targets, working with the dedicated team to achieve them.

The Consumer Research Data Manager will guide development of the program by being the primary point of contact for the client and for all things related to the partnership: improve efficiency, effectiveness, and client satisfaction; provide the highest quality of recruitment research support and ensure innovative and effective methods are used to execute research.

Requirements

• Minimum 3 years of Consumer Research and/or Sensory Science project experience, including experience designing screening questionnaires.
• Bachelor’s degree in Sensory Science, Food Science, Psychology, Neuroscience, or related research field
• 2+ years in project team leadership function/role or management
• Experience in fundamentals of business analytics and reporting on key performance metrics
• Strong coach and mentor
• Experience overseeing budgets and expenses
• Ability to understand client needs, and negotiate costs and services
• Experience developing internal processes and filing systems
• Excellent written and verbal communication skills
• Strong experience effectively collaborating across levels and functions
• Proven success multi-tasking in a fast-paced environment
• High degree of ownership, accountability, and professional commitment

Nice To Haves

• ARCs trained
• RedJade trained
• MS Office experience, including Word, PowerPoint, and Excel

Responsibilities

• Work with Curion and client teams on contract and program development
• Manage a small dedicated offsite team of consumer recruitment and logistics staff (including programmers and recruiters)
• Work with the client lead and cross-functional partners to manage the program, project scope and screener development as applicable.
• Coordinate internal Curion Partnership Solutions and external Curion resources to ensure quality and timely delivery of results.
• Stay current with company offerings and industry trends
• Be a mentor to developing team members by encouraging curiosity and growth
• Collaborate with client scientists and Curion on project scope
• Coordinate new requests to determine feasibility, develop study timelines and proposals which include incentive costs
• Attend all meetings that pertain to major decision making for all projects
• Ensure ongoing project management, including adherence to budgets and contractual requirements, project planning/scheduling, monitoring consumer recruitment progress and study questionnaire completion, execution, issue resolution, and incentive processing, alerting client scientists when targets are at risk.
• Ensure recruitment screeners are drafted to target desired inclusion and exclusion criteria.
• Provide regular updates through dashboard reports related to panel growth/utilization
• Set in place and adhere to testing protocols according to best practices
• Create templated Excel files, updating NetSuite and sending complete files to Curion finance to be processed through Tremendous for payment.
• Update Sales Orders with incentive amounts for each project to assist Insights Director with billing.
• Create and execute learning tools to transfer knowledge to direct reports and/or colleagues
• Perform consumer recruitment data analysis and craft reports for client project leads/scientists and present results as needed (study volumes, fill rates, etc)
• Provide supervision, technical direction, development and mentoring to direct reports.
• Work flexible hours to accommodate research execution needs
• Determine appropriate use of any of Curion’s added-value support (e.g., recruiting, statistical, analytical, design, etc.)
• Work collaboratively with Curion consumer marketing and operations team to track panel growth/ engagement strategies and return on investment
• Lead new data collection platform (RedJade) implementation, ensuring client satisfaction and research best practices are maintained through execution in the new platform
• Oversee the collection of study data in RedJade, providing support to the Curion programming and project management team members, ensuring the client’s questionnaire guidelines are adhered to, and testing links to check for quality prior to launch.
• Assist with first level escalations should there be challenges in field related to RedJade data collection.
• Collaborate across all levels and functions, including but not limited to: Lead Project Update Meetings with the client and Curion teams Insights Manager Supervise recruitment for home use studies ARCs troubleshooting Incentive payments Troubleshooting participant issues and complaints SOP creation and maintenance

Benefits

• 401(k) retirement account with company match
• Health, dental, vision, basic life, short and long-term disability, accident insurance, critical insurance, pet insurance, flexible spending account (FSA), and more.
• Paid time off (PTO)
• Company paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level