Consumer Relations Specialist

Procter & Gamble • San Jose, CA

5d • Onsite

About The Position

Join us as a Consumer Relations Specialist, where every conversation is an opportunity to create positive change and enhance consumer satisfaction! In this vital role, you will deliver exceptional service through various communication channels, including phone, email, and chat. Strong interpersonal skills, including empathy and active listening, are essential for engaging with consumers effectively. You will address inquiries and provide detailed product information. Additionally, you will resolve issues efficiently while following established protocols to ensure a consistent and positive experience. We welcome candidates with strong communication skills, and diverse experiences in consumer engagement or any roles involving consumer interaction, who can problem solve and find solutions to enhance consumer satisfaction in this fast-paced environment. As a Consumer Relations Specialist, you will serve as an expert on specific product segments, guiding clients through troubleshooting and warranty claims. You will assess consumer needs to provide tailored product recommendations that enhance satisfaction. If you value collaboration and enjoy building relationships, this role is for you! Additionally, you will maintain accurate records of interactions and recommend improvements to messaging strategies and processes. Collaborating with teams, you will investigate escalations to ensure timely responses to consumer inquiries. In this role, you will foster strong relationships with consumers through personalized support and engagement on social media. You will participate in initiatives that drive consumer loyalty and retention, enhancing our brand presence. Contributing to the knowledge base, you will ensure accurate resolutions and support your team with product knowledge and best practices. You will collaborate with colleagues to share insights and foster a positive team environment that encourages feedback and innovation. Your daily work will drive meaningful value for our Brands, by collecting insightful info that can influence purchase decisions, transform product quality, and guide initiatives in Research & Development – all while providing a firsthand perspective on what matters most to our valued consumers.

Requirements

• Advanced proficiency in English (spoken and written)
• High school diploma
• Strong interpersonal skills, including empathy and active listening
• Strong communication skills
• Problem solve and find solutions to enhance consumer satisfaction

Nice To Haves

• Prior experience in customer service.
• Bachelor's degree or currently enrolled as a university student.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Detail-oriented with strong organizational skills.
• Strong problem-solving skills.

Responsibilities

• Deliver exceptional service through various communication channels, including phone, email, and chat.
• Address inquiries and provide detailed product information.
• Resolve issues efficiently while following established protocols to ensure a consistent and positive experience.
• Guide clients through troubleshooting and warranty claims.
• Assess consumer needs to provide tailored product recommendations that enhance satisfaction.
• Maintain accurate records of interactions and recommend improvements to messaging strategies and processes.
• Investigate escalations to ensure timely responses to consumer inquiries.
• Foster strong relationships with consumers through personalized support and engagement on social media.
• Participate in initiatives that drive consumer loyalty and retention, enhancing our brand presence.
• Contribute to the knowledge base, ensuring accurate resolutions and supporting your team with product knowledge and best practices.
• Collaborate with colleagues to share insights and foster a positive team environment that encourages feedback and innovation.
• Collecting insightful info that can influence purchase decisions, transform product quality, and guide initiatives in Research & Development

Benefits

• Responsibilities from Day 1, allowing you to take ownership of your projects
• Continuous mentorship from passionate colleagues and formal training opportunities
• A dynamic and supportive work environment that promotes agility and work/life balance
• Flexibility in arranging your work schedule based on personal needs
• A competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees