Consumer Relations Specialist

ReSound • Shakopee, MN

3d • $20 - $21 • Remote

About The Position

The Consumer Relations Specialist supports a positive consumer experience with GN ReSound by fielding consumer inquires via multiple channels and responding with professionalism, utilizing the appropriate information and referrals to hearing care professionals.

Requirements

• Excellent communication skills, both verbal and written.
• Customer focused with strong interpersonal/soft skills.
• Excellent organizational skills with attention to detail and timely follow-through.
• Efficiently task manage while assisting consumers on a call.
• Proficiency with Microsoft Office applications.
• Able to learn new systems quickly.
• Required Education: High school diploma or equivalent required.
• Experience (Required): 1 – 2 years proven customer service experience
• Ability to effectively communicate information and respond to questions from internal and external customers both verbally and via email

Nice To Haves

• Experience in effective de-escalation and call management in diverse situations
• Ability to adapt and navigate through diverse customer personalities
• Hearing aid manufacturing and/or industry experience
• Working knowledge of Saleforce.com

Responsibilities

• Handle consumer inquiries via phone and email regarding manufacturer policies and product information.
• Direct consumers to Hearing Care Professionals for answers to their inquiries as appropriate.
• Research inquiries by consumers regarding history of hearing aids, accessories, and parts.
• Perform outbound calls to consumers who require follow-up on inquiries.
• Provide referrals for Hearing Care Professional using company systems.
• Collaborate with local customer facing departments as necessary to resolve consumer issues and maintain positive customer relationships.
• Collaborate with international subsidiaries and approved ReSound distributors to help consumers identify Hearing Care Professionals outside the US.
• Document all consumer interactions in systems designated by the company.
• Projects as assigned

Benefits

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Free Hearing Aids for Family Members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees