Consumer Relations Specialist

Spectrum Brands • Blacksburg, VA

315d

About The Position

As a Consumer Care Representative for Spectrum Brands Pet Care portfolio, you will engage with consumers, addressing their questions, concerns, and complaints regarding our pet products. This role may also involve providing more in-depth technical consultations on product use and application. You will be expected to quickly learn and retain knowledge of a diverse range of pet products to effectively assist our customers.

Requirements

• High school diploma or equivalent required, prefer candidates with an associate degree or higher.
• 1+ years of relevant experience or a combination of education and experience.
• Previous frontline customer service or call center experience is preferred.
• Experience with pet care or handling animals is a plus.

Nice To Haves

• Experience in caring for fish, birds, small animals, dogs, or cats (especially in veterinary, grooming, or similar settings) is desirable.

Responsibilities

• Manage routine inquiries and complaints about pet products through phone, email, and mail, ensuring each interaction is handled in a calm, professional, and courteous manner.
• Enter consumer complaints into our claims database using proper coding for QA analysis.
• Process warranty fulfillment orders accurately, following training guidelines.
• Help consumers place orders for pet products available on our Spectrum Brands branded eCommerce websites, ensuring a smooth and efficient experience.
• Collaborate with supervisors to assess the validity of warranty claims, working closely with QA teams.
• Complete all necessary paperwork, process claims, issue refunds or replacements, and maintain ongoing communication with consumers to ensure their satisfaction.
• Assist with miscellaneous tasks such as maintaining data for general inquiries or requests that do not need to be entered into the claims database.

What This Job Offers

• Industry: Chemical Manufacturing
• Education Level: High school or GED