Consumer Relations Representative 1

The Goodyear Tire & Rubber Company

About The Position

As Consumer Relations Representative 1, you will be critical in handling and resolving incoming consumer and customer inquiries in the best interest of The Goodyear Tire & Rubber Company. This role focuses on delivering a best‑in‑class consumer experience that positively influences customer satisfaction and repurchase intent. You will apply established Consumer Relations guidelines to effectively address inquiries, issues, and complaints while ensuring consistent and compliant resolutions. Additionally, you will identify potential legal or media‑sensitive situations and manage them appropriately in alignment with defined policies and procedures. What You’ll Do Deliver exceptional customer service by handling inbound phone calls, email, and written inquiries while maintaining up‑to‑date knowledge of Goodyear, Dunlop, and Kelly products and services. Ensure quality and compliance standards by meeting or exceeding Consumer Relations quality guidelines, customer satisfaction metrics, and completing all required training. Support business intelligence and documentation efforts by accurately capturing customer interaction data and identifying trends or spikes related to product or service performance. Execute program‑compliant resolutions, including authorizing refunds or rebates up to $500, in accordance with Sarbanes‑Oxley and established Consumer Relations policies. What We’re Looking For High School Degree or equivalent. Four-year Secondary (College/University) Degree. ASE (Auto Service Excellence) certification. What Will Set You Apart 1-2 years of previous contact center experience or related experience is preferred Effective problem solving. Strong communication skills. Working knowledge of contact center metrics, hardware, software & telephony is preferred. Goodyear is one of the world's largest tire companies. It employs about 68,000 people and manufactures its products in 51 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to Goodyear.com. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please contact the Goodyear Candidate Care Line at 330.796.4500. Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. At Goodyear, we make life's connections easier every day. People around the world count on us to get them where they need to go, now and into the future. But our relentless pursuit of forward motion doesn't just keep the world moving. It shapes a workplace that celebrates our different talents, experiences, and culture. It inspires us to continue developing our skills and encourages our career moves all while keeping us focused on building a better future for our associates, our business, and the planet. Come discover the opportunities ahead with Team Goodyear. Working at Goodyear A true member of the Goodyear hiring team will always interview candidates in-person or over the phone before extending any job offers. Candidates are never asked to download software, provide financial information or send payment as part of the employment process. Goodyear is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you need reasonable accommodation to complete the online application, or any other part of the employment process, please call the Goodyear Candidate Care Line at 330.796.4500. When contacting us, please provide your name, telephone number, and email address, along with a description of your request for accommodation. Click here for more information about Equal Opportunity laws and here for related information. Reasonable workplace accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for a reasonable workplace accommodation will be responded to. Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Click here for more information about Equal Opportunity laws and here for related information. See Goodyear's EEO & Affirmative Action Policy Affirmation here. Notice: Federal law requires Goodyear to verify the identity and employment eligibility of all persons hired to work in the United States. Goodyear will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. See posters below for details. E-Verify Participation Poster (English and Spanish) If you have the right to work, don't let anyone take it away. Are you an agency Recruiter in the Americas or Asia Pacific? Goodyear’s Global Talent Acquisition team has partnered with Recruitifi for all salaried, non-executive level candidate submissions. To be a part of our agency community please apply here.

Requirements

High School Degree or equivalent.
Four-year Secondary (College/University) Degree.
ASE (Auto Service Excellence) certification.

Nice To Haves

1-2 years of previous contact center experience or related experience is preferred
Effective problem solving.
Strong communication skills.
Working knowledge of contact center metrics, hardware, software & telephony is preferred.

Responsibilities

Deliver exceptional customer service by handling inbound phone calls, email, and written inquiries while maintaining up‑to‑date knowledge of Goodyear, Dunlop, and Kelly products and services.
Ensure quality and compliance standards by meeting or exceeding Consumer Relations quality guidelines, customer satisfaction metrics, and completing all required training.
Support business intelligence and documentation efforts by accurately capturing customer interaction data and identifying trends or spikes related to product or service performance.
Execute program‑compliant resolutions, including authorizing refunds or rebates up to $500, in accordance with Sarbanes‑Oxley and established Consumer Relations policies.

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