Consumer Protection Investigator - Senior

State of Wisconsin • Madison, WI

38d • $27

About The Position

This position intakes, investigates, analyzes, and resolves complaints from customers of various utilities throughout the state of Wisconsin, including public electric, gas and water utilities, as well as limited complaint issues from telecommunications service customers. This position also processes and responds to inquiries and opinions from public utility customers, other stakeholders, and members of the public related to regulated utility service. These complaints and inquiries are received either over the telephone, by U.S. mail, e-mail, Public Service Commission of Wisconsin (PSC) website, or in person. This position will generally be expected to work from 7:45 AM to 4:30 PM, Monday through Friday, with some flexible scheduling options. This topic may be discussed more at the time of the interview. To view the complete position description, email Benjamin Harwell at [email protected]

Requirements

• Gathering and analyzing information from various sources
• Documenting detailed information and summarizing in a written report
• Providing customer service through inbound and outbound phone calls to identify customer needs and provide appropriate solutions
• Using computers and one or more software programs (Microsoft Office Suite products, Adobe, OneDrive, etc) to complete customer transactions or work products

Nice To Haves

• Regularly collaborating with a diverse group of stakeholders including internal and external parties (stakeholders may include a division, a bureau, a partner agency, the public, etc.)
• Working with utility related cases
• Interpreting and applying complex information, such as laws, statutes, regulations, or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees