Consumer Product Strategic Analyst IV - Client Services Resource Planning

Bank of America•Scranton, PA

12d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing more complex analysis aimed at mitigating risk, increasing profitability, improving performance forecasting, and operational performance for consumer products and related divisions. Key responsibilities include applying knowledge of multiple business and technical-related topics and independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the Line of Business and partner organizations including Risk and Product teams.

Requirements

2+ years of contact center experience
2+ years of Reporting/Analytics experience including knowledge of Tableau
Exceptional organizational and initiative management skills
Excellent communication and presentation skills (verbal & written)
Ability to multitask and shift priorities in a fast-paced environment with highest level of accuracy
Strong sense of ownership with an ability to create and execute plans without daily oversight
Excellent problem-solving skills with the ability to translate complex data into actionable insights
Proven ability to effectively lead meetings, set agendas, and monitor/track deliverables

Nice To Haves

Strong Client Services background
Ability to learn new systems quickly
Experience working with, and using raw data, to tell a story
Business Intelligence Tool Experience (Cognos, MicroStrategy, etc.)
Experience as Data Analyst or Process/ Project Management or similar role in financial services
Talent for combining business acumen with analytical skills, interpret large amounts of data, synthesize multiple analysis into a coherent message, and translate into actionable insights.
Ability to manage multiple priorities and meet deadlines
Comfortably communicate (oral and written) with team members to influence outcomes.

Responsibilities

Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance
Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics
Identifies business trends based on economic and portfolio conditions and communicates findings to senior management
Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights
Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
Create clear and concise reports to communicate findings and actionable insights
Coordinates with the business to track deliverables and their statuses, and measuring progress against ongoing success measures
Evaluate current processes and develop strategies to implement change and improve performance

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