Consumer Product Strategic Analyst II (Initiative/User Acceptance Testing)

Bank of America • Newark, NJ

16d • $70,000 - $99,800 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies and ensure goals are met. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies. This Client Protection UAT individual contributor role is aligned to the Strategy Integration team within Client Protection. This team is a centralized, independent team responsible for deploying fraud strategies and platform initiatives. Responsibilities include working with various partners like project team, technology, strategies, execution, and operations from the inception of a project to deployment to come up with testing framework, test scenarios and post deployment validations and monitoring rule performance. Deploying fraud strategies, platform initiatives and user acceptance testing.

Requirements

• Two+ years Fraud, Claims, Authentication, Investigations SME experience or other related Testing experience
• Ability to lead assessments for process improvements to improve testing
• Demonstrated ability to make decisions, adapt to change and recommend creative solutions
• Analytical skills; complex problem-solving skills; ability to lead “horizontally;” effective communication skills; self-motivated; ability to lead and manage multiple projects and initiatives
• Ability to communicate across and up the organization
• Must be able to work independently and is not afraid to make a decision and act on it
• Ability to manage resource plan, secure resources and lead execution of test scripts and document results
• Deliver communication plan around the test approach, results and supporting documentation and reports with key stakeholders across the LOB and technology and Product Owner teams
• Escalate issues that are not being resolved on a timely basis or not meeting SLA standards

Nice To Haves

• Planning in a monthly Agile release environment
• Strong project management skills and detail oriented
• Strong customer and project deliverables focus
• Knowledge Testing Tools and ordering data
• SAS/SQL – Test Data procurement and management
• High level of organizational skills
• Strong Time Management
• Self-Starter, leads with positivity
• Technical skills (beginner level SAS/SQL)
• Presentation experience
• Ability to manage multiple projects in a complex and rapidly-changing environment
• Ability to work independently, as well as part of a virtual team
• Skills: Business Intelligence
• Data and Trend Analysis
• Fraud Management
• Monitoring, Surveillance, and Testing
• Research
• Business Analytics
• Data Quality Management
• Data Visualization
• Problem Solving
• Written Communications
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Oral Communications

Responsibilities

• Lead efforts around UAT planning and author test plan
• Lead test plan reviews involving key stakeholders across the line of business and partner services to obtain sign off
• Partner with LOB subject matter experts to create test scripts based on business requirements and acceptance criteria
• Lead post implementation meetings to identify and document issues to avoid in upcoming releases and document best practices to be adopted going forward
• Closely monitor and manage progress of defects found during testing
• Analyzes and interprets large sets of raw data to recommend ways to help the business achieve desired outcomes and make informed business decisions
• Defines, gathers, analyzes, and interprets data using applications and technologies to forecast future trends and communicates to leaders and partners the statistical analysis results and predictions
• Coordinates the production of product performance reports and updates for senior management

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible.
• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed