Consumer/Mortgage Loan Administrative Assistant
About The Position
The Consumer/Mortgage Loan Administrative Assistant provides comprehensive administrative and operational support to the Consumer and Mortgage Loan Production teams. This role is responsible for managing loan-related documentation, title and lien processing, escrow activities, reporting, and audit support while ensuring strict compliance with regulatory requirements and internal policies. By maintaining accuracy, organization, and timely follow-through, this position helps support efficient loan operations and First Farmers Bank & Trust’s commitment to exceptional service and strong community relationships.
Requirements
- High school diploma
- Basic knowledge of Microsoft Office Applications
Nice To Haves
- Associates or Bachelors degree in business, finance, or a related field
- 1+ year of experience in consumer and mortgage lending
- Proficient in Microsoft Office Applications
- Effective written and verbal communication skills
- Strong ability to problem solve
- Strong attention to detail
Responsibilities
- Consumer Title Clerk
- Monitor all new titled vehicle loans to ensure that FFBT receives the title and our lien is perfected
- Contact branch staff about title issues
- Send letters to customers requesting the title to vehicle
- Call customer to follow up letter when needed
- DDI (Electronic lien and title vendor) Admin
- Process daily titles and ensure that they are on the title log
- Process title releases
- Process insurance claims
- Prepare extension agreements
- Send HELOC credit freeze letters
- Pull various reports to support consumer and mortgage
- Pull documentation for audits
- Ability to take Consumer & HELOC applications
- Process paid notes and help with consumer and HELOC audits
- Escrow reviews
- Pull and organize reports for board presentations
- Prepare Escrow Analysis for changes
- Submit Freddie & FHLBI audits
- Prepare mortgage recast, modification, & recast documents
- All other job duties as assigned
Benefits
- Medical Insurance (eligible on date of hire) with options for High Deductible Health Plan (HDHP) and Co-Pay Plan
- Vision Coverage
- Dental Coverage
- Prescription Plan
- Wellness Incentive – earn up to $25 per pay period toward premium reduction
- Life & Accidental Death & Dismemberment Insurance – 100% employer-paid
- Short & Long-Term Disability Insurance – 100% employer-paid
- 401(k) Plan
- Profit Sharing Stock Option
- Health Savings Account (HSA) contributions for HDHP participants
- Vacation time
- Sick Time
- Personal Day
- 11 Paid Holidays
- Paid Bereavement
- Paid time to volunteer (when representing FFBT and supervisor approved)
- Voluntary Donated PTO Program
- Employee Assistance Program
- Travel Assistance Program
- Educational Assistance Program
- Corporate Discounts
- Employee Referral Program
- Stock Purchase Loan Option
- Retirement Plan Counseling
- Wellness Program
- Gym Reimbursement
- Employee Quarterly Recognition Program
- AFLAC supplemental benefits
- Cincinnati Life supplemental coverage
- Family Medical Leave
- Paid Bereavement Leave
- Maternity Leave Policy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
