Consumer Loans Assistant Manager

Mariner Finance • Mission, TX

390d

About The Position

The Consumer Loans Assistant Manager plays a crucial role in managing the consumer loan process, ensuring compliance with regulations, and providing exceptional customer service. This position involves overseeing loan applications, maintaining branch operations in the absence of the Branch Manager, and achieving sales goals while supporting team members.

Requirements

• Minimum of three (3) years of experience in a customer service or sales position.
• Two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs.
• Supervisory or team lead experience may be substituted for industry experience.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills, project leadership skills, and interpersonal skills.

Nice To Haves

• Bachelor's degree in Business, Accounting, Finance, Administration, Economics, or military rank (e.g., E-4, W1, or O1 and above).
• Bilingual fluency in Spanish/English.
• Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.

Responsibilities

• Processes credit loan applications and presents loan solutions based on customer needs.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Maintains a cash drawer, including processing payments and delivering daily deposits to specified financial institutions.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assists the Branch Manager by preparing reports as needed.
• Maintains compliance in the branch.
• In manager's absence, coordinates functions and daily operational issues through communication with the District Manager.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing to provide consistent quality customer service.

Benefits

• Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan.
• Flexible Spending Account (FSA) and Dependent Care FSA.
• Vision Insurance.
• Dental Insurance.
• Company-paid Basic Life, Long-Term Disability, and AD&D Insurance.
• Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance.
• 401(k) and Company Matching Contributions.
• Paid Time Off - full-time employees may accrue a minimum of 120 hours per year.
• 11 Paid Holidays.
• FMLA.
• Employee Assistance Program (EAP).
• Paid Parental Leave.
• Referral Incentives.
• Education Assistance Program.
• Complimentary FIMC Membership Plan.
• Access to industry-specific training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED