Consumer Loan Underwriter II

Desert Financial Credit Union•Phoenix, AZ

11h

About The Position

The Consumer Loan Underwriter II independently reviews and decisions consumer loans that require advanced analysis beyond automated decisioning. This includes decisioning direct, indirect, and home equity loans of moderate to high complexity while upholding high compliance standards and delivering exceptional member experiences. They build strong partnerships and act as a resource for Level I underwriters, by serving as a resource for more complex cases. The Underwriter II demonstrates a commitment to accuracy and integrity in all loan decisions in alignment with company values.

Requirements

High School Diploma or GED required.
5+ years of consumer lending experience required.
2+ years of consumer underwriting experience required.
Strong understanding of lending laws and regulations (e.g., RESPA, REG B, Fair Lending, CFPB) with the ability to apply requirements in daily underwriting decisions required.
Strong critical thinking and analytical skills to identify risk, assess complex loan scenarios, and make sound decisions required.
High attention to detail and accuracy in reviewing documentation and processing loans required.
Effective written, verbal, and interpersonal communication skills for collaborating with team members and stakeholders to support a positive member experience required.
High EQ, integrity and professionalism with ability to build and maintain strong partnerships fostering teamwork and knowledge sharing required.
Demonstrates change agility and commitment to continuous improvement, actively seeking opportunities to enhance processes and efficiency required.
Completion of formal training; RESPA, REG B, Fair Lending, or CFPB courses required.

Nice To Haves

2+ years of home equity and indirect underwriting experience preferred.
Industry-recognized certifications in credit or lending (e.g. CFA, CCCS, CRM) are preferred.

Responsibilities

Independently evaluate and underwrite complex consumer direct, indirect, and home equity loans that are not eligible for automated decisioning.
Conduct thorough reviews of loan documentation for completeness, accuracy, and adherence to legal and organizational standards, with careful attention to data privacy and personally identifiable information (PII).
Review and analyze supporting documentation such as tax returns, appraisals, credit reports, and personal or business financial statements to ensure covenant compliance for borrowers and guarantors.
Proactively identify and investigate potential fraud or risk concerns, ensuring timely escalation in line with departmental expectations and established processes.
Deliver an exceptional member experience through clear communication, timely responses, and a commitment to service excellence.
Strengthen internal & external partnerships through proactive communication and collaboration, ensuring departmental responsibilities are clearly understood and member needs are met.
Monitors the loan queue by following department protocols to meet or exceed service standards.
Maintain rigorous compliance with all applicable laws, regulations (e.g., Fair Lending Act), and internal policies, upholding high standards for accuracy and reliability in loan decisions.
Ensures adverse action notifications are handled according to regulatory guidelines.
Provides guidance and coaching to internal stakeholders to ensure adherence to compliance standards and quality assurance protocols, increasing accuracy and efficiency while reducing organizational risk.
Performs other job-related duties as assigned.