Consumer Loan Specialist - Sales Customer Service
About The Position
Republic Finance is seeking a Consumer Loan Specialist for a long-term opportunity within its growing financial services company. This position offers a competitive annual salary of $32,000 (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually. The role includes comprehensive benefits such as health, dental, and vision insurance with employer contribution, paid time off, paid holidays, a 401(k) plan with company match, regular bonuses, and short and long-term disability. As a key team member in the branch, the Consumer Loan Specialist's main responsibility is to ensure a positive customer experience by originating consumer loans, completing applications, building strong customer relationships, and achieving sales goals. Candidates should possess a professional demeanor, positive attitude, reliability, and excellent communication skills. Republic Finance has over 70 years of experience helping customers achieve personal finance goals through various consumer loans and exceptional service, serving over 300,000 customers in more than 250 communities. The company's core values focus on its team, customers, and performance, with a commitment to community involvement through philanthropic efforts like volunteer opportunities, food drives, and an annual fundraiser for St. Jude Children's Research Hospital. Republic Finance fosters a supportive culture with clear career paths, growth opportunities, and rewards for performance.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).
- Professional demeanor, positive attitude, strong communication and customer relations skills are a must.
- Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
- Ability to successfully navigate priorities while paying close attention to details.
- Basic computer skills and familiarity with Windows & Microsoft Office.
- Ability to meet our acceptable standards for criminal background history, credit history and pass a pre-employment drug screen.
- Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state’s department of insurance.
Responsibilities
- Actively seeks opportunities to originate new loan business with new and existing customers.
- Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
- Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
- Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
- Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
- Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.
- Consistently meets or exceeds loan goals.
- Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
- Applies analytical skills to quickly and efficiently resolve any customer issues.
- Processes insurance claims, follow-ups and payments daily and maintains insurance log.
- Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
- Answers incoming phone calls; checks branch’s voicemail.
- Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance.
Benefits
- Health, Dental, & Vision Insurance with employer contribution
- 15 days of Paid Time Off (PTO) to start + 1 additional personal day
- Paid holidays
- 401k + employer match
- Company provided Life Insurance & Long Term Disability
- Employee Assistance Program - Confidential mental health support
- Regular bonuses
- Access to LinkedIn Learning's library of 10,000+ professional development courses
- Employee of the Month Program
- Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
- Professional offices with a friendly team environment
- Monthly incentive bonus pay
- Internal promotions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
