Consumer Loan Servicing Specialist

U.S. Bank • Oshkosh, WI

13d • $20 - $23 • Onsite

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Performs a variety of clerical duties in conjunction with consumer loan servicing. Maintains loan files and records and prepares various reports. Enters customer payments into the computer to ensure proper documentation, regulatory compliance, and company policies. Posts loan or tax payments to accounts. Makes account corrections to personal customer information such as address. Research customer requests such as copies of payments, and correcting entries. Responsible for opening, sorting, scanning and indexing loan/lease documents in compliance with policies and procedures and regulatory guidelines within designated time frames. Ensures compliance with internal policies, regulatory and investor requirements and customer service standards. Job requires the ability to perform work from a sedentary position, stand for extended periods of time, push/lift up to 50 pounds, and repeated bending.

Requirements

• High school diploma or equivalent
• Typically, three to five years of related experience

Nice To Haves

• Basic reading, writing, mathematical and calculator skills
• Effective verbal and written communication skills
• Proven customer service skills
• Ability to identify and resolve exceptions and to interpret data
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Attention to detail with a high level of accuracy

Responsibilities

• Performs a variety of clerical duties in conjunction with consumer loan servicing.
• Maintains loan files and records and prepares various reports.
• Enters customer payments into the computer to ensure proper documentation, regulatory compliance, and company policies.
• Posts loan or tax payments to accounts.
• Makes account corrections to personal customer information such as address.
• Research customer requests such as copies of payments, and correcting entries.
• Responsible for opening, sorting, scanning and indexing loan/lease documents in compliance with policies and procedures and regulatory guidelines within designated time frames.
• Ensures compliance with internal policies, regulatory and investor requirements and customer service standards.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees