Consumer Loan Servicing Specialist
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About The Position
The primary purpose of this position is to maintain the integrity of Ent's consumer loan portfolio through quality control and by providing superior service when fulfilling requests; enhancing member satisfaction resulting in loan retention and future loan growth. This is accomplished through the utilization of comprehensive lending knowledge and by focusing efforts on attention to detail and time management. This position plays an active role in file maintenance issues within the host system and by reporting loan document exceptions to the appropriate management team for resolution; ensuring compliance with Ent's internal policies and procedures as well as Federal and State regulations.
